Customer Service Representative (iSeries,pSeries,zSeries,xSeries,DASD/Tape)
USA-KS-Park - IBM
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See the original post in IBM
Job description
This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They ...
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