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		<title>Client Service Representative Jobs  in  USA MINNESOTA</title>
		<link>http://www.jobvolume.com/rss/jobs-q-client+service+representative-p-minnesota.xml</link>
		<description>Client Service Representative Jobs  in  USA MINNESOTA</description>
		<language>en-us</language>
		<copyright>Copyright (c) 2006 Jobvolume All rights reserved.</copyright>
		<lastBuildDate>Tue, 2 Dec 2008 22:22:16 GMT</lastBuildDate>

        
                  <item>
                        <title><![CDATA[Customer Service Representative at Aerotek Professional Services, (USA-MN-Burnsville)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=209536721</link>
                        <guid isPermaLink="false">209536721</guid>
                        <pubDate>Tue, 2 Dec 2008 12:32:45 GMT</pubDate>
                        <description><![CDATA[Apply Online for this Job Today
Not a Member?
We&apos;re hiring. Create an account and you can apply for some of the most desirable 
job opportunities in the country.
Our client is looking for customer service representatives to work at their Burnsville, MN location. This is a first shift position paying $12/hr.
-In this position the individuals will be working in a call center taking inbound calls from customers who have questions about their
orders. 
-They may want to know the status of the order, they may want to return or exchange something or they might have to assist customers with their payments. 
-In between calls they can learn about the company&apos;s products because the more educated they get on the products the easier it will be for them to assist the callers.
Qualifications:
-Minimum of 1 year customer service experience
-Must be able to pass data entry testing
Interested and qualified candidates should contact Cynthia at 952-814-2807 or at cgilb\@aerotek.com
Required Skills for 
Job:
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don&apos;t put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
Contact Information
]]></description>
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                  <item>
                        <title><![CDATA[Customer Service Representatives (651 )239-1784 at Volt Services, (USA-MN-Hopkins)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=2439826808</link>
                        <guid isPermaLink="false">2439826808</guid>
                        <pubDate>Mon, 1 Dec 2008 07:01:55 GMT</pubDate>
                        <description><![CDATA[About UsAt Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC. Customer Service Representatives (651 )239-1784Customer Service Representatives (651 )239-1784
Description:
Are you looking to gain additional experience in the healthcare insurance industry?!?! Volt is currently recruiting for Customer Service Representative positions for multiple customers in the Western Suburbs including Bloomington, Golden Valley, Minnetonka, and Minneapolis.
Responsibilities Include:
Answering inbound calls from members, customers, and providers with any questions relating to healthcare insurance benefits: looking up EOBs, checking on claim status, locating providers, etc...
Positions may range from short term temporary to long term temporary to hire opportunities. Positions may be at either intermediate or senior levels.
Requirements:
Required: High school diploma or GED. Previous experience in the healthcare, medical, or insurance industries required. 
AT LEAST 3 YEARS CUSTOMER SERVICE EXPERIENCE IN CALL CENTER ENVIRONMENT REQUIRED.
Location: Golden Valley, MN
Type: CONTRACT
Duration: 120 - 180 Days
Pay Rate: $11.00 - $14.00 DOE
Contact:
Volt Services Group
Volt Workforce Solutions
900 Long Lake Rd., Ste. 310
New Brighton, MN 55112
PH: 651/633-3889
FX: 651/633-6855, Job InformationReference ID:303606-5748-20-232643Company:Volt Workforce SolutionsLocation:Golden Valley, MN 55343Status:Temporary/Contract/ProjectSalary:
$11.00 - $14.00 DOEJob Category:Customer Support/Client Care Contact InformationCompany:Volt Workforce SolutionsAddress:900 Long Lake Rd., Ste. 310
New Brighton, MN 55112Email:Apply by EmailPhone:651/633-3889Fax:651/633-6855
: 
= 
Privacy Notice: Weâll save your name, resume, and the email address you&apos;ve entered so that we can contact you about the status of your application if necessary, and for our internal reporting purposes. We will not disclose your e-mail address to anyone other than this employer.
]]></description>
                  </item>
                
                  <item>
                        <title><![CDATA[Customer Service Representatives (651 )239-1784 at Volt Services, (USA-MN-Hopkins)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=2764631888</link>
                        <guid isPermaLink="false">2764631888</guid>
                        <pubDate>Mon, 1 Dec 2008 05:44:22 GMT</pubDate>
                        <description><![CDATA[About UsAt Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC. Customer Service Representatives (651 )239-1784Customer Service Representatives (651 )239-1784
Description:
Are you looking to gain additional experience in the healthcare insurance industry?!?! Volt is currently recruiting for Customer Service Representative positions for multiple customers in the Western Suburbs including Bloomington, Golden Valley, Minnetonka, and Minneapolis.
Responsibilities Include:
Answering inbound calls from members, customers, and providers with any questions relating to healthcare insurance benefits: looking up EOBs, checking on claim status, locating providers, etc...
Positions may range from short term temporary to long term temporary to hire opportunities. Positions may be at either intermediate or senior levels.
Requirements:
Required: High school diploma or GED. Previous experience in the healthcare, medical, or insurance industries required. 
AT LEAST 3 YEARS CUSTOMER SERVICE EXPERIENCE IN CALL CENTER ENVIRONMENT REQUIRED.
Location: Golden Valley, MN
Type: CONTRACT
Duration: 120 - 180 Days
Pay Rate: $11.00 - $14.00 DOE
Contact:
Volt Services Group
Volt Workforce Solutions
900 Long Lake Rd., Ste. 310
New Brighton, MN 55112
PH: 651/633-3889
FX: 651/633-6855, Job InformationReference ID:303606-5748-20-232643Company:Volt Workforce SolutionsLocation:Golden Valley, MN 55343Status:Temporary/Contract/ProjectSalary:$11.00 - $14.00 DOEJob Category:Customer Support/Client Care Contact InformationCompany:Volt Workforce SolutionsAddress:900 Long Lake Rd., Ste. 310
New Brighton,MN 55112Email:newbrighton303606\@volt.comPhone:651/633-3889Fax:651/633-6855
]]></description>
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                        <title><![CDATA[Lawson Customer Lifecycle Management (2 needed) Technical   Finance at Red Sky Consulting, (USA-MN-Saint Paul)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=1524662437</link>
                        <guid isPermaLink="false">1524662437</guid>
                        <pubDate>Sun, 30 Nov 2008 16:49:50 GMT</pubDate>
                        <description><![CDATA[Description:
Lawson Customer Lifecycle Management (2 needed) Technical   Finance
ZERO travel / flex shift / great working environment with a first class company
There are 2 positions here -- 
Job Descriptions&gt;&gt; 
1.) Lawson Customer Lifecycle Management Consultant * Finance &gt;&gt; 
Position Objective: 
We are looking for exceptional, highly motivated, consultants who have excellent consulting skills and experience with the Lawson Financial Application Suite. Your skills will be used to help customers address and solve challenging business issues. You will have the opportunity to apply and develop your skills by working on a variety of projects, and consulting within a number of industries.
As a Lawson Lifecycle Management Consultant, you will work with a dedicated team to perform Lawson application and environment upgrades on a variety of customer engagements. In this role, you will lead the customer through the upgrade process, working with them to ensure the upgraded system performs as required. You will work closely with other functional and technical team members to ensure that projects are delivered with high customer satisfaction. In this position, you will have the opportunity to work on the latest releases of the Lawson applications and complementary software, and work with customers to help them take advantage of new features and capabilities of the suite of Lawson products. 
Duties:
Key responsibilities for this position are listed below. Other duties may be assigned as needed.
* Contribute to execution and ongoing refinement of the Companies Customer Lifecycle Management (CLM) process
* Ensure understanding of customers* business issues and processes through data collection and analysis
* Propose solutions supported by detailed Lawson product knowledge
* Identify the scope of the assignment, communicate needs and projected outcomes to the project manager and produce the desired outcome in the time allotted
* Execute Lawson Upgrades for customers, from upgrade planning through customer acceptance of the upgraded system
* Actively participate in group/team processes to foster customer satisfaction and team success
* Effectively document project status, processes, procedures and decisions
* Maintain professional, successful customer relationships
* Actively and regularly communicate status of project to stakeholders
* Recognize, evaluate, and communicate risks to project management
* When unforeseen problems do arise, effectively seek and find resolution to issues/concerns.
* Regular and reliable attendance is an essential function of the position.
Required Qualifications/Experience:
The attributes listed below are representative of the knowledge, skills, education, experience, or abilities deemed necessary to achieve success in this position.
* 5 or more years Lawson Application implementation/consulting experience
* Significant business experience/background in Lawson Financials and the Lawson upgrade process, and experience upgrading Lawson customers from version 8.x to version 9.x Applications and the LSF 9 environment.
* Superior customer service orientation and focus
* Ability to work in a team environment and manage multiple projects simultaneously
* Excellent consultative, analytical and problem-solving skills
* Effective verbal, written, and interpersonal communication skills
* BA or BS degree
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
2.) Lawson Customer Lifecycle Management Consultant * Technical 
Position Objective: 
We are looking for exceptional, highly motivated, technical consultants who have excellent consulting skills and experience with the Lawson Application Suite and Environment. Your skills will be used to help customers address and solve challenging business issues. You will have the opportunity to apply and develop your skills by working on a variety of projects, and consulting within a number of industries.
As a Lawson Lifecycle Management Consultant, you will work with a dedicated team to perform Lawson application and environment upgrades on a variety of customer engagements. In this role, you will lead the customer through the upgrade process, working with them to ensure the upgraded system performs as required. You will work closely with other functional and technical team members to ensure that projects are delivered with high customer satisfaction. In this position, you will have the opportunity to work on the latest releases of the Lawson applications and complementary software, and work with customers to help them take advantage of new features and capabilities of the suite of Lawson products.
Duties:
Key responsibilities for this position are listed below. Other duties may be assigned as needed.
* Contribute to execution and ongoing refinement of the companies Customer Lifecycle Management (CLM) process
* Ensure understanding of customers* business issues and processes through data collection and analysis
* Apply in-depth technical analysis of Lawson issues to solve customer reported problems
* Propose solutions supported by detailed Lawson product knowledge
* Identify the scope of the assignment, communicate needs and projected outcomes to the project manager and produce the desired outcome in the time allotted
* Execute Lawson Upgrades for customers, from upgrade planning through customer acceptance of the upgraded system
* Actively participate in group/team processes to foster customer satisfaction and team success
* Effectively document project status, processes, procedures and decisions
* Maintain professional, successful customer relationships
* Actively and regularly communicate status of project to stakeholders
* Recognize, evaluate, and communicate risks to project management
* When unforeseen problems do arise, effectively seek and find resolution to issues/concerns.
* Regular and reliable attendance is an essential function of the position.
Required Qualifications/Experience:
The attributes listed below are representative of the knowledge, skills, education, experience, or abilities deemed necessary to achieve success in this position.
* Significant business experience/background in Lawson Financials and the Lawson upgrade process, and experience upgrading Lawson customers from version 8.x to version 9.x
* Superior customer service orientation and focus
* Ability to work in a team environment and manage multiple projects simultaneously
* Excellent consultative, analytical and problem-solving skills
* Effective verbal, written, and interpersonal communication skills
* Financial, Human Resources, Procurement software application administration
* Knowledge of Lawson CASE/4GL tools
* Lawson Database administration
* Experience in Lawson LSF 9.0 Environment Administration, including Resource Manager and ITDS
* Experience with the LBI suite, including Smart Notifications, Processflow and Reporting Services
* Experience in one or more of the following program languages:
o PERL
o UNIX korn shell scripting
o COBOL
o HTML
o Java
o JavaScript
o FormScape Development
o Crystal Reports Development
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Red Sky Consulting Candidate   Client Referral Program!
Earn $1000
Do you know other IT professionals and/or hiring managers?
Turn those relationships into Money   help associates get work.
Red Sky Consulting is offering a fantastic opportunity for you to earn extra cash.
If you refer us to skilled IT professionals and/or hiring managers, we will link your name to them for 18 months.
If we employ/place that individual or start working with that manager then we will pay you $1000!
For the candidate referral** Please send the individual&apos;s name and email address
and, if possible, their phone number as well.
For the client/hiring decision maker referral-- Please send the name of the individual and the organization they work for and, if possible, provide phone number, email address, and title.
CONTACT WITH THESE INDIVIDUALS WILL BE CONFIDENTIAL - WE WILL NEVER MENTION YOUR NAME TO THEM
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Red Sky Consulting is a nationwide IT staffing solutions company that specializes in technical staff augmentation for contract, contract to hire, and permanent placements. We are Minneapolis-based and have \&quot;arms\&quot; in New Jersey, Atlanta and Silicon Valley for nationwide capabilities and presence. We also have offshore alliances in India and Ireland. Possessing exceptional technology expertise, offering a deep commitment to service and reliability and understanding organizations business needs, goals, and culture is our business.
Red Sky Consulting - delivers what you need when you need it.
www.redsky-consulting.com
Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement Customer Lifecycle Management (CLM) Finance Lawson LSF 9.0 LBI Lawson Busines Intelligence Lawson CASE/4GL Financial, Human Resources, Procurement 
x
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                  <item>
                        <title><![CDATA[Experienced Healthcare CSRs needed! Call (651) 633-0013 at Volt Services, (USA-MN-Duluth)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=2445594891</link>
                        <guid isPermaLink="false">2445594891</guid>
                        <pubDate>Sat, 29 Nov 2008 22:06:00 GMT</pubDate>
                        <description><![CDATA[About UsAt Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC. Experienced Healthcare CSRs needed! Call (651) 633-0013Experienced Healthcare CSRs needed! Call (651) 633-0013
Description:
Are you an experienced Customer Service Representative who has worked in the healthcare/insurance industry? Are you looking to get your foot in the door with a well know, national company? If so, Volt has the perfect opportunity for you! We are currently partnering with a top notch healthcare company in the Duluth area in search of experienced Healthcare Customer Service Representatives. You will be answering phone calls regarding cards, researching card transaction details including declines and balances, investigating disputed transactions, alerting management of repeat calls due to issues that have not been resolved, and assisting in special projects as needed. This is a temporary assignment going for at least 7 weeks. Please call or send your resume for an immediate interview!
Volt Services Group is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 54 years and has over 300 locations in the United States and Canada and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. No recruiter will work harder to place you into one of this area&apos;s top employers. We want you to have an experience with us that encourages you to refer your friends and family to us in the future. Volt is an Equal Opportunity Employer!
Requirements:
- At least 3 years experience in a Customer Service Role
- Previous experience in the healthcare industry
- Excellent organizational skills and strong attention to detail
- HS Diploma/GED is required, along with a drug screen and criminal background investigation
Location: Duluth, MN
Type: CONTRACT
Duration: 30 - 60 Days
Pay Rate: $13.00 - $13.50 Hourly DOE
Contact:
Volt Services Group
Volt Workforce Solutions
900 Long Lake Rd., Ste. 310
New Brighton, MN 55112
PH: 651/633-0013
FX: 651/633-6855, Job InformationReference ID:300223-5785-20-234685Company:Volt Workforce SolutionsLocation:Duluth, MN 55807Status:Temporary/Contract/ProjectSalary:$13.00 - $13.50 Hourly DOEJob Category:Customer Support/Client Care Contact InformationCompany:Volt Workforce SolutionsAddress:900 Long Lake Rd., Ste. 310
New Brighton,MN 55112Email:shoreview300223\@volt.comPhone:651/633-0013Fax:651/633-6855
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                  <item>
                        <title><![CDATA[Customer Service Representative at Aerotek Professional Services, (USA-MN-Bloomington)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=3937246382</link>
                        <guid isPermaLink="false">3937246382</guid>
                        <pubDate>Sat, 29 Nov 2008 20:32:55 GMT</pubDate>
                        <description><![CDATA[Apply Online for this Job Today
Not a Member?
We&apos;re hiring. Create an account and you can apply for some of the most desirable 
job opportunities in the country.
Our client is currently looking for customer service representative. Located in Bloomington Minnesota it is a client relations company. It is a call center environment. Hours are either 9 am- 6 pm or 8 am-5 pm, Monday through Friday.
On a day to day basis in the customer service role, you will be responsible for making outbound follow up calls to appraisers and loan officers providing updates to the appraisers orders. No cold calling is involved.
To be qualified for this position, individuals should have a high school diploma or equivalent.. Prior experience working retail or any customer service is a plus.
If you would like more information on this position contact:
Greg LaMere at 952-814-2833 or at glamere\@aerotek.com
Required Skills for 
Job:
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don&apos;t put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
Contact Information
]]></description>
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                  <item>
                        <title><![CDATA[Deskside Support Representative at IBM, (USA-MN-Bloomington)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=4088005718</link>
                        <guid isPermaLink="false">4088005718</guid>
                        <pubDate>Fri, 28 Nov 2008 21:25:39 GMT</pubDate>
                        <description><![CDATA[Job description
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the customer, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Strong customer communication and business skills are therefore needed since direct customer interaction is often required. Accordingly, they have a direct impact on customer satisfaction, and therefore, need to understand their account/site environment. Responsibilities include:Resolve customer hardware/software PC problem tickets. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the customer SLA and obtain a high Customer Sat. Rating. Good communication skills are required.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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                        <title><![CDATA[Customer Technical Support - Speciality Applications - Hubbard One at Thomson Reuters, (USA-MN-Saint Paul)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=2236362008</link>
                        <guid isPermaLink="false">2236362008</guid>
                        <pubDate>Fri, 28 Nov 2008 19:39:26 GMT</pubDate>
                        <description><![CDATA[Thomson Reuters is the world&apos;s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world&apos;s most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.%0A%0A%0APRIMARY OBJECTIVES%0AThe primary responsibility of a CTS Specialty Applications (SA) Representative is to support Hubbard One customers in the installation, licensing, use, and error resolution of proprietary web-based software applications. The CTS SA rep will resolve software errors and educate customers in self-service options. This job requires an advanced working knowledge of network environments and of Hubbard One products and services.%0A%0AThe CTS SA Representative will possess the ability to resolve complex customer and product issues using highly developed analytical skills. The CTS SA rep may use a variety of internal and external contacts and a high level of individual discretion to ensure customer satisfaction and Hubbard One business success. %0A%0ACTS SA reps are expected to accurately document all customer contacts and resolutions steps. The CTS SA Rep provides customer follow-up as needed and gathers customer feedback in order to enhance Hubbard One products and services. The CTS SA Rep recognizes and reports on trends leading to recurring technical problems.%0A%0ACTS SA representatives are held to the highest quality metrics, and are expected to continuously increase their technical aptitude and customer service skills. Additionally, the CTS SA rep is responsible for recognizing organizational inefficiencies and recommending viable alternatives to improve processes, policies, and procedures.%0A%0A%0AMAJOR AREAS OF ACCOUNTABILITY%0A%0A· Identify and resolve customer needs and utilize appropriate follow through procedures.%0A· Document all customer contacts and resolution steps.%0A· Gather and forward customer feedback and suggestions for product improvement.%0A· Recommend workflow, system, process and procedure improvements within team and department.%0A· Attend and apply ongoing training to further develop knowledge, skills and abilities.%0AREQUIREMENTS:%0AEducation: 2 year degree required, 4 year preferred%0A%0AMinimum Requirements:%0A%0A· Previous experience as a CTS Westlaw Representative, or 3-4 years comparable technical experience%0A· Strong problem solving, analysis, design, and testing skills.%0A· Effective verbal and written communication and presentation skills%0A· High degree of comprehension of the issues presented by customers.%0A· Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results. Positive service attitude.%0A· Quick learner, eager to leverage new technologies in a dynamic team environment %0A· Experience in customer support (preferably in a Call Center environment)%0A· Commitment to developing customer focused solutions %0A%0A%0APreferred Qualifications:%0A%0A· Technical degree or related technical certifications%0A· Experience with Microsoft technologies (IIS, .NET framework, Exchange 2000, SQL, )%0A· Experience with various network environments (Peer-to-Peer, Thin Client/Citrix, Novell, Windows NT)%0A· Experience with Adobe products, Access, Fox Pro, registry settings   permissions%0A%0A%0A%0AThomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.%0A%0AThomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.%0A%0AThomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action
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