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		<title> Jobs at BMO-Financial-Group    </title>
		<link>http://www.jobvolume.com/rss/jobs-q-company%3A%22BMO-Financial-Group%22.xml</link>
		<description> Jobs at BMO-Financial-Group    </description>
		<language>en-us</language>
		<copyright>Copyright (c) 2006 Jobvolume All rights reserved.</copyright>
		<lastBuildDate>Wed, 3 Dec 2008 02:20:28 GMT</lastBuildDate>

        
                  <item>
                        <title><![CDATA[Personal Banking Area Manager, Saguenay, Lac St. Jean and Cote Nord --- Job ID: 48777 at BMO FINANCIAL GROUP, (CAN-QC-Chicoutimi)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=3209938946</link>
                        <guid isPermaLink="false">3209938946</guid>
                        <pubDate>Tue, 2 Dec 2008 10:53:33 GMT</pubDate>
                        <description><![CDATA[Personal Banking Area Manager, Saguenay, Lac St. Jean and Cote Nord --- Job ID: 48777, BMO FINANCIAL GROUP
Full Time
Chicoutimi, QC, CA 1 Position(s)
At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense.
Maximize Personal Banking growth   profitability of Area by developing   implementing a rolling 2-year sales   service plan. Deploy physical, financial   human resources   direct operations across the Area. May take the lead in building relationships with high potential/net worth customers. Accountable for optimal Area operations including effective product delivery, collateral security, risk mgmt, maintenance of internal control standards   delivery of sales   service initiatives. Provide managerial leadership to develop   sustain an effective Area team, ensuring the quality of managerial leadership of subordinate mgrs to their own subordinates. Work cross-functionally with colleagues to optimize marketplace opportunities.
1) Must be RISR qualified   credit qualified with Personal discretionary lending limits. 
2) In-depth knowledge   understanding of BMO Financial Group products, services, organization   interrelationships.
3) Thorough knowledge of branch banking (sales/service/network operations) with extensive industry   market knowledge.
4) Exceptional relationship management, project management, coaching and communication skills. 
Preferred education: MBA or equivalent.
Applies adaptive, creative and evaluative thinking to assess both business needs and operational capabilities to manage change in a dynamic marketplace.
Knowledge of commercial accounts would be a definite asset.
BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.
At BMO Financial Group, we are committed to diversity and equitable opportunity for all individuals.
Click here to Apply
]]></description>
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                  <item>
                        <title><![CDATA[Administrator, Admin Support --- Job ID: 51304 at BMO FINANCIAL GROUP, (CAN-ON)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=1867343361</link>
                        <guid isPermaLink="false">1867343361</guid>
                        <pubDate>Tue, 2 Dec 2008 10:35:10 GMT</pubDate>
                        <description><![CDATA[At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. 
The Administrative Assistant is accountable for providing administrative and professional support for an executive and their senior managers within a medium to large size business group on activities that generally span up to a 2-month timeframe. Monitors and ensures that all established administrative and operational processes and control standards are followed. In addition, performs basic analytical functions for purposes of contributing to the effective and efficient operation of the business group. 
SPECIFIC ACCOUNTABILITIES: 
1) General Office Administration Accountabilities: 
? Maintains and monitors the Manager?s calendar of ?scheduled appointments?, or upcoming events and matters requiring immediate attention. Coordinates agendas, and dispatches meeting invitations and agendas to attendees, books meeting rooms and arranges for IT resources and refreshments in support of a smooth and efficient meeting facilitation. Arranges travel arrangements and maintains travel expense account. 
? Prepares and dispatches outgoing mail, interfaces with selected couriers to ensure packages have been delivered within established timeframes. Maintains a central e-mail Global Address list and ensures all staff receive e-mail communications. Screens telephone calls and responds to routine and moderately complex inquiries. 
? Logs, verifies, and monitors departmental expenses and develops and maintains an efficient diary and filing system to ensure reports, correspondence and financial documentation are maintained and readily available. Establishes and maintains organized electronic filing systems to ensure that business and operational reports, forms, and other business documentation are readily available. 
? Manages an inventory of office resources in accordance with demand management guidelines to ensure adequate suppliers are available, and for coordinating physical resources requirements for incoming/outgoing staff and contractors. 
? Interfaces with premises and building maintenance relative to relocation, office planning and furniture requirements, to minimize interruptions to business operations. 
? Participates in planning, coordinating and implementing department events. 
? Performs back-up function for other administrative staff during vacation or other absences to ensure that administrative support is provided on an ongoing basis. 
2) Professional Support Accountabilities: 
? Prepares standard correspondence, reports and presentations ensuring completed material is produced in a timely manner. 
? Acts as a communication channel for organization centric communications such as communications boards, email distributions to facilitate timely and effective communications to staff. Responds to inquiries on the department?s behalf, or escalates related matters as appropriate. 
? Develops relationships with senior managers, and externally, to support intra-group coordination while carrying out accountabilities. 
3) Financial Administration Accountabilities: 
? Receives and distributes financial reports (HGL   EDR) and produces monthly/quarterly reports for budget/expense control. Performs budget forecast/variance analysis in support of maintaining expenses within budget. 
? Acts as a conduit for the efficient flow of invoice processing for payment in adherence with division processes and BMO processing guidelines, and vendor agreements. 
? Administers a timekeeping system in adherence with reporting guidelines to ensure that staff members are aligned appropriately to their reporting units and with correct resource coding. 
? Processes and tracks overtime and on-call claims in adherence to bank and/or divisional policy to ensure timely payroll processing and performs budget tracking and reconciliation. 
4) Human Resources Administration Accountabilities: 
? Maintains and tracks staff vacations and absences in accordance with divisional guidelines to ensure consistency in entitlement and to determine staff availability. Participates in resolution of issues. 
? Administers recognition program materials and processes in support of recognizing staff contributions. 
? Coordinates training req uirements for staff (research, booking, cancellations, confirmations, etc). Produces monthly/quarterly reports and monitors that funds are allocated within budget. 
AUTHORITIES: 
? Auditing- Ensures that tracking meets established standards but will escalate for resolve as appropriate. 
? Monitoring- Reviews tracking in reports. The incumbent has the authority to collect or be provided with the required information to enable tracking to be done but escalates resolve if analysis suggests action is required. 
? Advisory- Provides advice or suggests how to follow standard processes. Provides resolution on all administrative or operational matters of a non-controversial nature. May recommend process improvements, and may suggest appropriate content for reports and presentations. 
? Autonomy- Works independently to accomplish tasks within scope of job that lead to outputs of others. 
? Expend Resources-Has some authority/discretion on spending petty cash or some budget elements. 
? Decision Making- makes low-complexity decisions in fielding phone calls, coordinating meetings, managing calendars, and in responding to non-controversial inquiries. Makes low to moderately complex decisions in performing analysis, in preparing reports/presentations, and in implementing process improvements. 
CROSS-FUNCTIONAL RELATIONSHIPS: 
? Interacts regularly with senior managers, and with cross-functional business units to collect information to prepare research, presentations or reports, and to accomplish administrative and operational tasks. Develops relationships to achieve outcomes and to improve cross-group relationships. 
? Interacts periodically with vendors depending on unique requirements of the business unit. 
JOB DIMENSIONS: 
? Providing administrative and professional support for an executive and their senior managers within a medium to large size business group on activities that generally span up to a 2-month timeframe. 
? No direct financial accountability.
a) Knowledge 
? Requires minimum of 5 years experience in an administrative/professional support function in a fast paced environment. 
? Post-Secondary education in a related field. Other professional related training and development to keep skills current, including office productivity software, and related products. 
? Solid level of knowledge of bank financial processing standards, and key business processes. 
? Very good general business knowledge and specific understanding of the organizational unit, its functions and products and customer groups. 
? Very good understanding of processes, policies and procedures required for providing support to the business unit. 
? Basic level knowledge of financial and accounting principles, and human resources policy. 
b) Skills 
? Very proficient at secretarial and administrative tasks. 
? Detail oriented, well organized, and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines. 
? Ability to prepare reports and presentations, with guidance and upon receipt of moderate amounts of business information. 
? Intermediate level PC skills (MS Office: Excel, Word, PowerPoint, Outlook, Visio; Lotus; web browsers). 
? Well-developed communication skills, both written and verbal. 
? Proficient at managing multi-line phone system and ability to direct calls in a prioritized manner. 
? Ability to deal with clients in a professional and courteous manner, and to develop professional working relationships. 
? Ability to use knowledge of the organization and the supported business unit?s uniqueness, to carry out accountabilities. 
? Ability to work both independently, as well as contribute to the cohesion of a team. 
? Ability to deal with confidential materials in an appropriate manner. 
WORKING CONDITIONS: Works in a comfortable office environment. Requires focus and concentration when collecting and aggregating information for preparing reports, transcribing documents, and performing any analytical work. Supports a highly demanding business group, with low to moderate level of pressure to produce outputs. Has limited exposures to risk or ill health, however may have periods of low to moderate levels of stress. 
This role is located in Scarborough (Victoria Park and Steeles)
BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted. 
At BMO Financial Group, we are committed to diversity and equitable opportunity for all individuals.
Click here to Apply
]]></description>
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                        <title><![CDATA[Bilingual Customer Service Representatives MasterCard at BMO Financial Group, (CAN-QC-Montreal)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=155257545</link>
                        <guid isPermaLink="false">155257545</guid>
                        <pubDate>Mon, 1 Dec 2008 06:08:29 GMT</pubDate>
                        <description><![CDATA[Bilingual Customer Service Representatives â MasterCard
About the Job
Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of 
&apos;s premier financial institutions we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. 
We are currently looking for 10 Customer Service Representatives - Card and Retail Payment Services Master Card (Full-time and part-time). 
Evening shifts are presently available.
Task: 
Respond to telephone inquiries from customers and branch personnel, including requests for credit limit reviews, lost or stolen cards, and other Card Services products (i.e. Personal Line of Credit), in a prompt, accurate and courteous manner. 
Ensure that a high level of service is provided so that accounts are retained, and that the image of the Bank is favourably maintained. Pro-actively promotes Bank products and services via up sale and cross sale. Must deal with customers in both French and English languages. 
Requirements : 
CEGEP and 12 to 18 months customer service/sales experience. Excellent verbal communication skills. A complete command of both English and French languages. (Impeccable bilingualism). Good PC knowledge. 
Applicants are required to be available Monday to Friday from 
Groupe financier, nous croyons en nos employÃ©s, et nous leur assurons un milieu de travail positif oÃ¹ ils peuvent rÃ©aliser leur plein potentiel. En tant qu&apos;important fournisseur de services financiers en AmÃ©rique du Nord, 
Groupe financier est toujours Ã l&apos;affÃ»t de nouveaux moyens de rÃ©pondre aux besoins de sa clientÃ¨le. Nous offrons un environnement de travail dynamique des plus enrichissants. 
Nous recherchons prÃ©sentement 10 agents au service Ã la clientÃ¨le - cartes et rÃ¨glement Master Card (Temps plein et temps partiel). 
Des postes de soir sont prÃ©sentement disponibles
. 
TÃ¢ches : 
RÃ©pondre avec cÃ©lÃ©ritÃ©, exactitude et courtoisie aux demandes de renseignements par tÃ©lÃ©phone, incluant les demandes de rÃ©visions de limite de crÃ©dit, rapports de cartes perdues ou volÃ©es et d&apos;autres produits (i.e. marge de crÃ©dit personnelle) provenant des clients et du personnel des succursales. 
Assurer un service de haute qualitÃ© pour Ã©viter de perdre des clients et pour prÃ©server la bonne rÃ©putation de la Banque. PrÃ©coniser les produits et services de la Banque de faÃ§on proactive en favorisant la vente croisÃ©e et en faisant la promotion de caractÃ©ristiques plus avantageuses. Devra transiger avec une clientÃ¨le francophone et anglophone. 
PrÃ©requis : 
CEGEP et 12 Ã 18 mois d&apos;expÃ©rience en service Ã la clientÃ¨le / ventes. PossÃ©der d&apos;excellentes aptitudes en communication orale. Excellente maÃ®trise de la langue franÃ§aise et anglaise. (Bilinguisme impeccable). Bonne connaissance de PC (Windows). 
Les candidats doivent Ãªtre disponibles du lundi au vendredi de 14h00 Ã minuit (quart de soir) ainsi que les samedis ou dimanches sur base de rotation.
Formation de soir 
Durant la formation dÃ©butant le 5 janvier 2009, les candidats devront Ãªtre disponibles sur base permanente pendant une pÃ©riode de huit semaines, du lundi au vendredi de 17h00 Ã 22h pour la formation thÃ©orique et avec une disponibilitÃ© entre 17h et 22h pour la formation pratique.
Si ce poste vous intÃ©resse, n&apos;hÃ©sitez pas Ã envoyer votre cv Ã : 
section carriÃ¨re. Le numÃ©ro de rÃ©fÃ©rence du poste est le
51327
. 
Groupe financier remercie tous les candidats. Veuillez noter que nous communiquerons uniquement avec les candidats que nous rencontrerons en entrevue. 
Groupe financier souscrit au principe de diversitÃ© et d&apos;Ã©galitÃ© d&apos;accÃ¨s Ã l&apos;emploi. 
: 
= 
Privacy Notice: Weâll save your name and the email address you&apos;ve entered so that we can contact you about the status of your application if necessary, and for our internal reporting purposes. We will not disclose your e-mail address to anyone other than this employer 
Personalize the cover letter below, or add your own note instead. To send your resume without a note, leave this box empty.
]]></description>
                  </item>
                
                  <item>
                        <title><![CDATA[Repr sentants - Service la client le MasterCard at BMO Financial Group, (CAN-QC-Montreal)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=675849111</link>
                        <guid isPermaLink="false">675849111</guid>
                        <pubDate>Sun, 30 Nov 2008 02:29:05 GMT</pubDate>
                        <description><![CDATA[ReprÃ©sentants - Service Ã la clientÃ¨le â MasterCard
About the Job
Groupe financier, nous croyons en nos employÃ©s, et nous leur assurons un milieu de travail positif oÃ¹ ils peuvent rÃ©aliser leur plein potentiel. En tant qu&apos;important fournisseur de services financiers en AmÃ©rique du Nord, 
Groupe financier est toujours Ã l&apos;affÃ»t de nouveaux moyens de rÃ©pondre aux besoins de sa clientÃ¨le. Nous offrons un environnement de travail dynamique des plus enrichissants. 
Nous recherchons prÃ©sentement 10 agents au service Ã la clientÃ¨le - cartes et rÃ¨glement Master Card (Temps plein et temps partiel). 
Des postes de soir sont prÃ©sentement disponibles
. 
TÃ¢ches : 
RÃ©pondre avec cÃ©lÃ©ritÃ©, exactitude et courtoisie aux demandes de renseignements par tÃ©lÃ©phone, incluant les demandes de rÃ©visions de limite de crÃ©dit, rapports de cartes perdues ou volÃ©es et d&apos;autres produits (i.e. marge de crÃ©dit personnelle) provenant des clients et du personnel des succursales. 
Assurer un service de haute qualitÃ© pour Ã©viter de perdre des clients et pour prÃ©server la bonne rÃ©putation de la Banque. PrÃ©coniser les produits et services de la Banque de faÃ§on proactive en favorisant la vente croisÃ©e et en faisant la promotion de caractÃ©ristiques plus avantageuses. Devra transiger avec une clientÃ¨le francophone et anglophone. 
PrÃ©requis : 
CEGEP et 12 Ã 18 mois d&apos;expÃ©rience en service Ã la clientÃ¨le / ventes. PossÃ©der d&apos;excellentes aptitudes en communication orale. Excellente maÃ®trise de la langue franÃ§aise et anglaise. (Bilinguisme impeccable). Bonne connaissance de PC (Windows). 
Les candidats doivent Ãªtre disponibles du lundi au vendredi de 14h00 Ã minuit (quart de soir) ainsi que les samedis ou dimanches sur base de rotation.
Formation de soir 
Durant la formation dÃ©butant le 5 janvier 2009, les candidats devront Ãªtre disponibles sur base permanente pendant une pÃ©riode de huit semaines, du lundi au vendredi de 17h00 Ã 22h pour la formation thÃ©orique et avec une disponibilitÃ© entre 17h et 22h pour la formation pratique.
Si ce poste vous intÃ©resse, n&apos;hÃ©sitez pas Ã envoyer votre cv Ã : 
section carriÃ¨re. Le numÃ©ro de rÃ©fÃ©rence du poste est le
51327
. 
Groupe financier remercie tous les candidats. Veuillez noter que nous communiquerons uniquement avec les candidats que nous rencontrerons en entrevue. 
Groupe financier souscrit au principe de diversitÃ© et d&apos;Ã©galitÃ© d&apos;accÃ¨s Ã l&apos;emploi. 
Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of 
&apos;s premier financial institutions we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. 
We are currently looking for 10 Customer Service Representatives - Card and Retail Payment Services Master Card (Full-time and part-time). 
Evening shifts are presently available.
Task: 
Respond to telephone inquiries from customers and branch personnel, including requests for credit limit reviews, lost or stolen cards, and other Card Services products (i.e. Personal Line of Credit), in a prompt, accurate and courteous manner. 
Ensure that a high level of service is provided so that accounts are retained, and that the image of the Bank is favourably maintained. Pro-actively promotes Bank products and services via up sale and cross sale. Must deal with customers in both French and English languages. 
Requirements : 
CEGEP and 12 to 18 months customer service/sales experience. Excellent verbal communication skills. A complete command of both English and French languages. (Impeccable bilingualism). Good PC knowledge. 
Applicants are required to be available Monday to Friday from 
: 
= 
Privacy Notice: Weâll save your name and the email address you&apos;ve entered so that we can contact you about the status of your application if necessary, and for our internal reporting purposes. We will not disclose your e-mail address to anyone other than this employer 
Personalize the cover letter below, or add your own note instead. To send your resume without a note, leave this box empty.
]]></description>
                  </item>
                
                  <item>
                        <title><![CDATA[Banque de montreal - Agent de soutien - Service de traitement (Temps plein, permanent) at BMO Financial Group, (CAN-QC-Montreal)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=150509284</link>
                        <guid isPermaLink="false">150509284</guid>
                        <pubDate>Sun, 30 Nov 2008 02:14:07 GMT</pubDate>
                        <description><![CDATA[Banque de MontrÃ©al - Agent de soutien - Service de traitement (Temps plein, permanent)
About the Job
Groupe financier, nous croyons en nos employÃ©s, et nous leur assurons un milieu de travail positif oÃ¹ ils peuvent rÃ©aliser leur plein potentiel. En tant qu&apos;important fournisseur de services financiers en AmÃ©rique du Nord, 
Groupe financier est toujours Ã l&apos;affÃ»t de nouveaux moyens de rÃ©pondre aux besoins de sa clientÃ¨le. Nous offrons un environnement de travail dynamique des plus enrichissants. 
ResponsabilitÃ©s : 
- Traiter les opÃ©rations sur une base hebdomadaire, de faÃ§on efficace et dans les dÃ©lais prÃ©vus 
- Voir Ã l&apos;installation, la maintenance et au fonctionnement des systÃ¨mes, de l&apos;Ã©quipement et du traitement 
- Participer aux recherches et au suivi faisant suite aux problÃ¨mes signalÃ©s par les clients 
- Participer au signalement des problÃ¨mes aux supÃ©rieurs, Ã la rÃ©solution de problÃ¨mes et Ã la documentation des problÃ¨mes de fonctionnement 
Connaissances   compÃ©tences : 
- Bonne connaissance du dÃ©roulement du travail, des prioritÃ©s et des Ã©chÃ©ances dans un environnement multi-service 
- FacilitÃ© Ã Ã©tablir de bonnes relations interpersonnelles 
- CapacitÃ© Ã rÃ©pondre rapidement aux demandes et aux plaintes des clients et Ã rÃ©soudre correctement les problÃ¨mes 
- HabilitÃ© Ã rÃ©soudre les problÃ¨mes de fonctionnement courants 
- CapacitÃ© Ã cerner les problÃ¨mes qui pourraient avoir une incidence financiÃ¨re pour la direction et en faire part aux supÃ©rieurs 
- FacilitÃ© Ã s&apos;adapter Ã des prioritÃ©s en Ã©volution 
- Connaissances de base en cyberalphabetisation 
** Plusieurs Postes Offerts ** 
Horaires de jour (7h30 Ã 16h) ou de soir (16h30 Ã minuit)
Les postes dÃ©butent en dÃ©cembre. SVP Faire parvenir votre candidature Ã : 
isabelle.bayard\@hewitt.com
Groupe financier remercie tous les candidats. Veuillez noter que nous communiquerons uniquement avec les candidats que nous rencontrerons en entrevue. 
Groupe financier souscrit au principe de diversitÃ© et d&apos;Ã©galitÃ© d&apos;accÃ¨s Ã l&apos;emploi. 
Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of 
&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. 
Primary Responsibilities and Accountabilities: 
- Responsible for the timely and efficient processing of transactions on a week by week basis effectively setting up, maintaining and operating systems/equipment /processing environment as required to meet established deadlines and quality standards 
- Responsible for product processing ensuring that customers/users receive superior service by processing, monitoring ongoing processing, investigating discrepancies, taking corrective action and performing random quality checks 
- Assumes a role in customer generated investigations, follow up and communication (verbal/written) of all processing problems. Perform report reruns requested 
- Assumes a role in escalation, trouble shooting, resolution and documentation of all processing problems. Liaise with appropriate areas for resolution 
- Assist in testing and implementation of new/revised products and services, ensuring processing controls and customer needs are met 
Knowledge   Skills : 
- Good knowledge of multi-service/product processing workflow, priorities and deadlines 
- Good interpersonal skills in order to manage customer/client contact with sensitivity 
- Ability to troubleshoot and resolve routine processing problems 
- Ability to identify and escalate problems that may have financial implications to Management 
- Ability to deal with changing priorities 
- Basic E-Literacy 
** Many Positions Available ** 
Day (7:30 am to 4 pm) or Evening (4:30 to midnight) positions
Positions will be starting in early December. 
Please send you resume to : 
isabelle.bayard\@hewitt.com
: 
= 
Privacy Notice: Weâll save your name and the email address you&apos;ve entered so that we can contact you about the status of your application if necessary, and for our internal reporting purposes. We will not disclose your e-mail address to anyone other than this employer 
Personalize the cover letter below, or add your own note instead. To send your resume without a note, leave this box empty.
]]></description>
                  </item>
                
                  <item>
                        <title><![CDATA[Bank of Montreal - Support Officer - Processing Services (Full Time, Montreal) at BMO Financial Group, (CAN-QC-Montreal)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=2673794761</link>
                        <guid isPermaLink="false">2673794761</guid>
                        <pubDate>Sun, 30 Nov 2008 02:12:34 GMT</pubDate>
                        <description><![CDATA[Bank of Montreal - Support Officer - Processing Services (Full Time, Montreal)
About the Job
Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of 
&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense. 
Primary Responsibilities and Accountabilities: 
- Responsible for the timely and efficient processing of transactions on a week by week basis effectively setting up, maintaining and operating systems/equipment /processing environment as required to meet established deadlines and quality standards 
- Responsible for product processing ensuring that customers/users receive superior service by processing, monitoring ongoing processing, investigating discrepancies, taking corrective action and performing random quality checks 
- Assumes a role in customer generated investigations, follow up and communication (verbal/written) of all processing problems. Perform report reruns requested 
- Assumes a role in escalation, trouble shooting, resolution and documentation of all processing problems. Liaise with appropriate areas for resolution 
- Assist in testing and implementation of new/revised products and services, ensuring processing controls and customer needs are met 
Knowledge   Skills : 
- Good knowledge of multi-service/product processing workflow, priorities and deadlines 
- Good interpersonal skills in order to manage customer/client contact with sensitivity 
- Ability to troubleshoot and resolve routine processing problems 
- Ability to identify and escalate problems that may have financial implications to Management 
- Ability to deal with changing priorities 
- Basic E-Literacy 
** Many Positions Available ** 
Day (7:30 am to 4 pm) or Evening (4:30 to midnight) Positions
Positions will be starting in early December. 
Please send you resume to : 
isabelle.bayard\@hewitt.com
Groupe financier, nous croyons en nos employÃ©s, et nous leur assurons un milieu de travail positif oÃ¹ ils peuvent rÃ©aliser leur plein potentiel. En tant qu&apos;important fournisseur de services financiers en AmÃ©rique du Nord, 
Groupe financier est toujours Ã l&apos;affÃ»t de nouveaux moyens de rÃ©pondre aux besoins de sa clientÃ¨le. Nous offrons un environnement de travail dynamique des plus enrichissants. 
ResponsabilitÃ©s : 
- Traiter les opÃ©rations sur une base hebdomadaire, de faÃ§on efficace et dans les dÃ©lais prÃ©vus 
- Voir Ã l&apos;installation, la maintenance et au fonctionnement des systÃ¨mes, de l&apos;Ã©quipement et du traitement 
- Participer aux recherches et au suivi faisant suite aux problÃ¨mes signalÃ©s par les clients 
- Participer au signalement des problÃ¨mes aux supÃ©rieurs, Ã la rÃ©solution de problÃ¨mes et Ã la documentation des problÃ¨mes de fonctionnement 
Connaissances   compÃ©tences : 
- Bonne connaissance du dÃ©roulement du travail, des prioritÃ©s et des Ã©chÃ©ances dans un environnement multi-service 
- FacilitÃ© Ã Ã©tablir de bonnes relations interpersonnelles 
- CapacitÃ© Ã rÃ©pondre rapidement aux demandes et aux plaintes des clients et Ã rÃ©soudre correctement les problÃ¨mes 
- HabilitÃ© Ã rÃ©soudre les problÃ¨mes de fonctionnement courants 
- CapacitÃ© Ã cerner les problÃ¨mes qui pourraient avoir une incidence financiÃ¨re pour la direction et en faire part aux supÃ©rieurs 
- FacilitÃ© Ã s&apos;adapter Ã des prioritÃ©s en Ã©volution 
- Connaissances de base en cyberalphabetisation 
** Plusieurs Postes Offerts ** 
Postes de jour (7h30 Ã 16h) ou soir (16h30 Ã minuit)
Les postes dÃ©butent en dÃ©cembre. SVP Faire parvenir votre candidature Ã : 
isabelle.bayard\@hewitt.com
Groupe financier remercie tous les candidats. Veuillez noter que nous communiquerons uniquement avec les candidats que nous rencontrerons en entrevue. 
Groupe financier souscrit au principe de diversitÃ© et d&apos;Ã©galitÃ© d&apos;accÃ¨s Ã l&apos;emploi. 
: 
= 
Privacy Notice: Weâll save your name and the email address you&apos;ve entered so that we can contact you about the status of your application if necessary, and for our internal reporting purposes. We will not disclose your e-mail address to anyone other than this employer 
Personalize the cover letter below, or add your own note instead. To send your resume without a note, leave this box empty.
]]></description>
                  </item>
                
                  <item>
                        <title><![CDATA[Junior Mainframe Application Software Developer Trainee --- Job ID: 50575 at BMO FINANCIAL GROUP, (CAN-ON-Scarborough)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=1016520424</link>
                        <guid isPermaLink="false">1016520424</guid>
                        <pubDate>Sat, 29 Nov 2008 22:15:09 GMT</pubDate>
                        <description><![CDATA[Junior Mainframe Application Software Developer Trainee --- Job ID: 50575, BMO FINANCIAL GROUP
Full Time
Scarborough, ON, CA 1 Position(s)
At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense.
Prime Function
? Application Development Programmer Trainee
? To be trained as a Mainframe Assembler Programmer accountable for the programming, unit testing, implementation and support of various Banking Software applications
After successfully completing a 20 week Bank Programmer Training School, the key functions of this role will be:
? Writes high quality and well documented Assembler language code according to accepted standards based on user requirements
? Participates in development, testing, implementation and support activities
? As a member of a team, participates in project and team meetings interacting and collaborating with team members and other departments as appropriate.
Required:
? University degree or equivalent business experience
? Experienced in working in a team environment
? Good analytical and problem solving skills
? Demonstrates good communication skills, both written   verbal
Optional:
? Computer Science degree or diploma
? Previous programming experience
? Knowledge/skill in Assembler, COBOL, PL/1, CICS and DB2
? Branch Banking experience
? Demonstrates some leadership skills
BMO Financial Group thanks all applicants. We advise that only those who qualify for an interview will be contacted.
At BMO Financial Group, we are committed to diversity and equitable opportunity for all individuals.
Click here to Apply
]]></description>
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                        <title><![CDATA[Senior Systems Support Analyst (AIX/Windows 2003/Websphere Administration; System Security/Networking Infrastructure/Host Connectivity; Windows/UNIX shell scripting; Deploying Software) --- Job ID: 47468 at BMO FINANCIAL GROUP, (CAN-ON-Toronto)]]></title>
                        <link>http://www.jobvolume.com/jobid.jsp?jkey=227232152</link>
                        <guid isPermaLink="false">227232152</guid>
                        <pubDate>Sat, 29 Nov 2008 22:08:36 GMT</pubDate>
                        <description><![CDATA[Senior Systems Support Analyst (AIX/Windows 2003/Websphere Administration; System Security/Networking Infrastructure/Host Connectivity; Windows/UNIX shell scripting; Deploying Software) --- Job ID: 47468, BMO FINANCIAL GROUP
Full Time
Toronto, ON, CA 1 Position(s)
At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America&apos;s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense.
The Senior Systems Support Analyst is accountable for the overall security posture of the infrastructure and the systems being supported. The Senior Systems Support Analyst is also accountable for customer support and assumes the lead role during the completion of development projects, which involves the implementation and support of development and Quality Assurance (QA) environments as required. This includes the effective operation of system components, network infrastructure, and resources within the environments.
Specific Accountabilities:
? Provides guidance and application support to entire business/BA/QA/UAT teams.
? Analyzes and resolves customer/project issues and inquires and medium-to -complex problems and outrages to supported environments and provides application troubleshooting
? Provides application build and deployment
? Provides both production and non-production supports.
? Ensures proper on-going security management across multiple applications within Basel environment.
? Installs hardware/software/network components and software upgrades as required to ensure high technical performance and customer satisfaction.
? Maintains expert knowledge and understanding of a range of products and processes within the supported environments.
? Provides systems and user administration across multiple platforms.
Knowledge:
? Possesses a completed university degree/college diploma and/or 5 to 7 years of equivalent technical working experience.
? Must have working experience in server side support of AIX, Windows 2003   WebSphere
? Demonstrates practical knowledge and good understanding of system security, networking infrastructure and host connectivity (e.g., Active Directory/Kerberos/Security Group, LDAP, SMTP, TCP/IP, etc).
? Should have proficiency with the various scripting techniques (Windows, AIX Shell script)
? An asset to possess good knowledge of the following tools and technologies: AQT, VSTS, PVCS, Mainframe, ESP scheduling tool, SSH Tectia (SFTP), Visio   Business Object.
Skills:
? Possesses solid communication and interpersonal skills
? Is able to co-ordinate with other groups to perform technical tasks
? Is able to clearly document technical requirements   solutions.
? Must be detailed   organized.
? Exhibits strong analytical skills for complex problem solving.
BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.
At BMO Financial Group, we are committed to diversity and equitable opportunity for all individuals.
Click here to Apply
]]></description>
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